Keynote 1
Panel - Mood disorders in the workplace: Australia’s greatest source of lost productivity



Graeme Cowan

Author BACK FROM THE BRINK and creator of RUOK?atWork

Wendy McCarthy AO

Chairman headspace, McGrath Real Estate, Circus Oz
Executive Director, McCarthy Mentoring

Dr Peter Cotton

Clinical and Organisational Psychologist Medibank Health Solutions

Chris Rex

CEO, Ramsay Healthcare

Moderator: Michael Willesee, Jr.

Journalist, Sky News Australia


The Medibank Private report “Sick at Work” revealed that mood disorders were the greatest cause of lost productivity in the Australian workplace accounting for $10.11billion each year.

The recent RUOK?atWork survey showed that only 50% of Australian employees believe that organisations have systems and policies in place to stop little problems turning into big problems. Alarmingly, only 29% of highly stressed workers believe this to be the case.

This esteemed panel will not only present research on how mood disorders are currently managed but will discuss the results of the recent RUOK?atWork Survey.

Keynote 2
Lead, follow or get out of the way!

Lisa McInnes-Smith

Author
Performance expert

Leadership exists at all levels of life government, business, family and community. There is no perfect model for great leadership and leaders are not ‘born’. The best leaders are self-aware, clear in purpose, courageous and decisive – all attributes of an individual’s spirit, and all learnable. Leadership is a lifestyle a way of living, a way of bringing out the best in those around you.

This session with Lisa McInnes-Smith is about the heart of leadership, and you will learn that leadership is also a choice.

Lisa McInnes-Smith’s focus is what it takes for people to ‘shift’ – whether it is shifting an attitude, shifting direction, shifting behaviour or shifting outcomes. Lisa’s passion is peak performance – propelling groups, teams and leaders to new levels of achievement and strategic competence. Business development through personal growth is inspired and locked-in by Lisa’s unique teaching techniques. The result: purpose-driven people who will in turn relate to and inspire those around them.

Delegates attending Lisa McInnes-Smith’s keynote session the 2011 AHRI Leadership Conference will receive a free video program by Lisa delivered directly to their inboxes. This exclusive seven part video program ‘The Leader-shift’ covers topics such as, Building Sticky Teams, Are you Inspiring or Expiring Leader? and Phrases that Pay.

Concurrent 1a
Commercial influence – HR’s role in making a real impact

Klaus Duetoft

Senior Regional Human Resources Director
eBay Asia Pacific

Holding a fundamental belief and commitment that human resources is a critical commercial lever for organisations, Klaus currently leads HR for eBay Asia Pacific with a team of HR professionals in Australia, Singapore, India, Korea, Japan and Greater China. He believes in bringing a robust commercially orientated human resources approach to organisations he and his teams are engaged with.

Klaus has gained his extensive human resources experience in industry sectors including the pharmaceutical, fast moving consumer goods, high technology, eCommerce and mobile telecommunications sectors. Additionally he has had experience delivering human resources solutions throughout countries including Australia, New Zealand, Singapore, China, United States of America, United Kingdom and South Africa.

Concurrent 1b
Translating your strategy into a story that everyone can understand and retell

Shawn Callahan

Founder and Director
Anecdote

How many times have you overheard someone say, "We have a strategy? What's our strategy?" It's the dirty little secret of many workplaces. A lot of people, from all levels of company life, haven't a clue as to what their organisation's strategy actually is. If strategic clarity is essential to success, then this is a big problem.

Shawn Callahan will discuss why and how you should turn your strategy into a story that everyone in your organisation can remember, tell and, most importantly, turn into action. As venture capitalist Ben Horowitz says, "A company without a story is usually a company without a strategy."

Companies can develop and embed strategic stories at any level of the organisation.

It's clear that creating an effective strategic story, one with real impact, involves much more than simply crafting and then telling a compelling story. It involves an executive team developing the strategic story themselves so that they can own it. It involves that team being comfortable with telling the story and weaving their own experiences through it. And most importantly, it involves everyone in the organisation learning and telling their own versions of the strategic story so that they all own it and act to support and build on it.

Shawn Callahan is a pioneer in the application of story methods to business and has helped some of the world's top companies, including IBM, Shell, AMP and KPMG, to inspire lasting change and make sure their company values really stick.

He regularly publishes his world-leading ideas on www.anecdote.com.au, one of Australia's most visited blogs. Shawn started his working life as a geographer and archaeologist, then moved into information technology with the likes of Oracle and IBM. His story work began in 1999 while he was still with IBM, applying complexity theory to business issues. It was a time when story-based approaches to leadership development and employee engagement were definitely on the fringe, but that was soon to change.

Concurrent 2a
Getting ready for the new safety laws: How does OHS harmonisation
impact on your business?

Michael Selinger

Partner, Employment & Industrial Relations and Occupational Health & Safety
Holding Redlich

The new harmonised safety laws commence operation from 1 January 2012 and will represent the most significant change to safety law in the last 30 years. This presentation will examine the key changes under the new safety laws and consider their practical impact on human resource management. In the session, we will discuss the steps your business should consider taking to prepare for operating under the new safety laws and highlight some key areas of focus for HR managers.

Michael is a partner in our Sydney office and practices in all areas of workplace relations with a special focus on occupational health and safety. Michael acts for a diverse range of clients including construction and manufacturing companies, media, education and not-for-profit organisations and government bodies. Before joining Holding Redlich, Michael’s practice included acting on behalf of WorkCover NSW in prosecuting breaches of the Occupational Health & Safety Act (NSW).

Michael has extensive litigation experience in employment disputes and defending occupational health and safety prosecutions and regularly appears in State and Federal Courts and Tribunals.

Michael is a regular presenter of seminars and training on workplace issues, in particular on occupational health and safety issues.

Concurrent 2b
Workplace bullying: Managing the risk

Carlo Caponecchia

Lecturer
University of New South Wales

Anne Wyatt

Occupational health, safety, management consultant

Workplace bullying is currently one of the most significant health and safety issues, but it is not always well understood or well managed. This practical session will clarify the nature and features of workplace bullying, dispel some of the myths, and outline the systems that should be in place to proactively manage this hazard, consistent with an organisation’s health and safety duties. Current debates and recent developments in the field will be contextualised. Barriers to improved management of bullying will be workshopped using case studies and examples.

Carlo Caponecchia is a Lecturer at the University of New South Wales, holding a bachelors degree and PhD in Psychology.

He is an expert on psychological hazards at work, and teaches in the area of workplace safety. His research comprises human factors issues (fatigue, stress, bullying), risk perception and risk communication.

Carlo provides expert witness testimony, particularly regarding workplace bullying and harassment, and was involved in the NSW parliamentary inquiry into the NSW Ambulance Service. He has provided consultancy advice to several industries on safety related projects, and is involved in training, independent workplace investigations, and consultancy advice.

Anne Wyatt has practised for over thirty years as an occupational health, safety, management and education academic and consultant. She has a background in the health sciences and education. She holds a Master degree and a Doctorate in occupational health and safety as well as a Graduate Diploma in Criminology from Sydney University. She is a qualified workplace mediator. She is regularly called as an expert witness in workplace bullying and occupational violence, as well as more general occupational health and safety matters. She has assisted many individuals, groups, teams and organisations with Occupational Health and Safety and related issues and currently conducts independent investigations, training, and consultancy in relation to the issue of psychological safety in the workplace.

Together Carlo and Anne wrote the book “Preventing workplace bullying: An evidence based guide for managers and employees”, published in 2011 by Allen & Unwin.

Concurrent 2c
Who cares about intangible assets? How to harness your
organisation's hidden strengths

Phil Preston

Social innovation expert
Social Leverage

Studies show that the majority of organisational value now resides in 'intangible' assets. This includes a range of non-financial factors such as workforce skills, organisational know-how and reputation with stakeholders. However, when we are dealing with ‘soft’ skills or assets whose value is not always visible, we tend to under-invest in them. In the process, we may be unwittingly sacrificing performance.

During his many years as an investment analyst, Phil Preston found that short-term thinking often leads to decline and failure. The way to get the edge is to take a longer view and tap into the 'hidden' assets that we possess.

Phil makes the link between intangible assets and organisational value and then outlines a process that can be used to harness those hidden strengths. When it’s done well, it’s like finding money down the back of the couch!

Phil provides thought leadership and insight into global trends and organisational success. He interprets key global trends and uses techniques to uncover the hidden strengths of organisations - helping them to create a competitive edge.

Phil draws on more than 15 years of experience as an investment analyst and research team leader for large, Australian-based investment firms. His notable achievements include helping those investment firms to successfully navigate through several financial crises. For example, prior to the global financial crisis, he was vocal in raising concerns about complex or ‘toxic’ debt products.

Concurrent 3a
The “big five” leadership competencies: Psychology’s best kept secret

Dr Peter Langford

Director
Voice Project

Dr Peter Langford will present research by Voice Project and Macquarie University, involving 211 organisations, investigating leadership competencies most strongly associated with employee engagement, turnover, productivity, innovation, safety, and customer satisfaction. Peter will discuss the surprising results, the implications for designing competency frameworks, and lessons for maximising return from leadership assessment and development.

Langford is the Director of Voice Project, a consultancy specialising in surveying engagement, leadership and service quality. Voice Project employees 20 staff, has conducted 500 surveying projects across 200 clients, and “given a voice” to over 600,000 employees, leaders and clients. With its roots in a research program at Macquarie University, Voice Project remains research active with over 50 publications. Peter has personally delivered over 60 presentations at professional associations and academic conferences, and is regularly involved in interviews for radio and press on the topics of engagement, leadership and service quality. Peter has in the past been a Senior Lecturer at Macquarie University and a change management consultant at Accenture.

Concurrent 3b
Targeted violence: Assessing threats of violence in the workplace

Darrin Cowan

Senior Clinical Advisor

The literature on targeted violence in the workplace is relatively scarce. The defining element of targeted violence being that the perpetrator identifies a target prior to the violent incident. Unfortunately many of these events have been perpetrated by employees who exhibited clear warning signs in advance.

The spectrum of workplace violence ranges from harassment and bullying to more extreme events. Managers and HR staff have a responsibility to identify these risks, however often have limited if any training in violence risk assessment. Darrin Cowan will discuss the threat assessment process developed in conjunction with Los Angeles Police Department that has been successfully employed in both educational and vocational settings.

Darrin Cowan as approximately 20 years of experience in acute mental health and is currently employed by NSW as a Senior Clinical Advisor. Darrin came to this position having worked as a liaison Clinical Nurse Consultant at Greater Southern Area Health and has previously worked in acute mental health in a number of locations throughout NSW. He has extensive experience in the assessment and management of acute mental illness and behavioural disturbance. Darrin heads up the Targeted Violence Initiative currently being trialled and is currently completing a PhD research program on Threat Assessment.

Concurrent 3c
The leadership journey at Sydney Water

Zaklina Civijovski

HR Business Partner
Sydney Water

Hear about Sydney Water's journey since 2005 in transforming its HR function. Sydney Water is currently implementing Dr Elliot Jacques' 'Requisite Organisation' model with great success and progress.

Zaklina Civijovski is currently a HR Business Partner at Sydney Water. She currently partners with the Asset Management, Asset Solutions and Office of the Managing Director divisions. Zaklina was previously the Assistant Director of Employment Relations for the Australian Retailers Association and worked closely with large retailers on employment relations strategy. Zaklina started her career as a solicitor in general commercial litigation.

Keynote 3
The Neuroscience of Leadership

David Rock

Founder and CEO
NeuroLeadership Group

In a constantly changing world, success goes to the most adaptive organisation, not necessarily to the biggest or smartest.

Yet as we all know, change is hard. Especially for organisations as their whole existence is based on creating scalable, consistent processes. New research is beginning to shed light on why change can be so hard, and pointing to fresh insights about how to make it easier.

Since 1997, a field called Neuroleadership has been exploring the deeper biology behind organisational change, leadership and performance coaching. This session outlines the latest findings emerging from the Neuroleadership field, particularly focusing on the big surprises about the brain that are counter to our intuitive hunches. Suitable for leaders or managers at any level, this session will explain the practices that you may already do, and suggest breakthrough new ways of approaching organisational interventions, from giving everyday feedback, through to a wide scale change initiatives.

Dr. David Rock coined the term 'NeuroLeadership' and co-founded the NeuroLeadership Institute, a global initiative bringing neuroscientists and leadership experts together to build a new science for leadership development. David is the founder and CEO of the NeuroLeadership Group a global consulting and training firm with operations in 24 countries. He is a guest lecturer at universities in 5 countries including Oxford University's Said Business School, and on the board of the BlueSchool, a new educational initiative in New York City. He received his professional doctorate in the Neuroscience of Leadership from Middlesex University in 2010.

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